Terms & Conditions
Welcome to PSJ Jewels. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
Throughout the site, the terms “we”, “us”, and “our” refer to PSJ Jewels, Surat.
1. General
• These Terms and Conditions govern the sale of 925 silver jewellery on our online platform.
• We reserve the right to change or modify these terms at any time. Any changes will be posted on this page, and your continued use of the website signifies your acceptance of the updated terms.
2. Products
• All jewellery items sold on our website are made from 925 silver.
• Product descriptions, images, and specifications are provided to the best of our knowledge. Slight variations may occur due to the nature of products.
3. Orders
• By placing an order, you agree to purchase the selected items in accordance with these Terms and Conditions.
• We reserve the right to refuse or cancel any order for any reason, including product availability, errors in product description, or pricing errors.
4. Pricing
• All prices are listed in Indian Currency (INR) and are exclusive of applicable taxes.
• We reserve the right to change prices at any time without prior notice. However, changes will not affect orders that have already been placed.
5. Payment
• Payment must be made at the time of order placement.
• All transactions are secure and encrypted. We do not store any payment information on our servers.
6. Shipping and Delivery
• Shipping costs and delivery times will be calculated at checkout.
• Orders will be processed and shipped within 4-5 business days. Delivery times may vary depending on the destination.
• We are not responsible for delays caused by customs, postal services, or other factors beyond our control.
• For any urgent delivery customer can contact us and additional charges for urgent delivery will be borne half by customers and half by us.
7. Returns and Refunds
• We accept returns and exchanges within 3 days of delivery, provided the item is in its original condition and packaging.
• To initiate a return or exchange, please contact us at +91- 8320062473 with your order details.
• Refunds will be processed within 5-6 business days of receiving the returned item. Shipping costs are non-refundable.
8. Warranty
• The warranty does not cover normal wear and tear, accidental damage, or misuse.
9. Intellectual Property
• All content on our website, including product images, descriptions, and designs, is protected by intellectual property laws and may not be used without our prior written consent.
10. Privacy
• We are committed to protecting your privacy. Please refer to our [Privacy Policy] for detailed information on how we collect, use, and protect your personal data.
11. Limitation of Liability
• We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.
12. Governing Law
• These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.
Subject to Surat Jurisdiction Only.
13. Contact Information
• If you have any questions or concerns about these Terms and Conditions, please contact us at
+91- 8320062473
Acceptance of Terms
By placing an order with PSJ Jewels, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Returns & Refunds
Returns
• We accept returns and exchanges within 3 days of delivery, provided the item is in its original condition and packaging.
• If the packaging is not in its original condition then refunds will not be initiated.
• To initiate a return or exchange, please contact us at +91- 8320062473 with your order details.
Refund Process
• Refunds will be processed within 5-6 business days of receiving the returned item. Shipping costs are non-refundable.
Returning Damaged Products
• If you need to return a product due to damage or logistic mishandling, please immediately contact our team at psjjewels2729@gmail.com
• We advise customers to take photos and videos of the damaged product for a seamless process.
• Providing an unboxing video or evidence of damage or mishandling during shipping will expedite the refund or exchange process.
Shipping Policy
At PSJ Jewels, we understand the importance of timely and reliable shipping to enhance your shopping experience.
Here's everything you need to know about our shipping policy:
Order Confirmation and Processing:
Upon placing an order, our dedicated team will promptly confirm and process it. You will receive shipping information via email or text once your order is confirmed and processed.
Shipping Timeline:
We prioritize efficiency in shipping your orders. Your order will be delivered within 2-5 business days from the date of confirmation and processing. Rest assured, we strive to expedite this process to ensure minimal wait times for delivery.
Contact Us:
Should you have any questions or concerns regarding shipping or your order, our customer support team is readily available to assist you. Feel free to reach out to us via email, phone, or through our online chat support system.
At PSJ Jewels, we are committed to delivering exceptional service, ensuring your orders are handled with care and delivered to you in a timely manner.
Thank you for choosing PSJ Jewels for your silver jewellery needs.
Privacy Policy
PSJ Jewels ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase silver jewellery from our online store. If you do not agree with the terms of this Privacy Policy, please do not access the site.
1. Information We Collect
• Personal Information: When you make a purchase, we collect personal information such as your name, email address, phone number, shipping address, and payment information.
• Non-Personal Information: We also collect non-personal information such as your browser type, device type, and operating system, as well as information about your browsing behaviour on our website.
2. How We Use Your Information
• To Process Transactions: We use your personal information to process and fulfill your orders, including shipping and delivery.
• To Improve Our Services: We may use non-personal information to analyze how our website is used and to improve our services.
• To Communicate with You: We may use your contact information to send you updates about your order, respond to inquiries, and provide customer support.
• Marketing: With your consent, we may send you promotional emails about new products, special offers, or other information we think you may find interesting.
3. How We Protect Your Information
• We implement a variety of security measures to maintain the safety of your personal information. This includes using SSL encryption to protect sensitive data transmitted online.
• Your payment information is processed securely through our payment gateway providers and is not stored on our servers.
4. Sharing Your Information
• Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep your information confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
5. Cookies and Tracking Technologies
• We use cookies and similar tracking technologies to track the activity on our website and store certain information. Cookies help us understand how you use our site and improve your user experience.
6. Your Rights
• Access and Correction: You have the right to access and correct your personal information. You can do this by logging into your account or contacting us directly.
• Opt-Out: You can opt-out of receiving marketing emails from us by following the unsubscribe link in the emails or by contacting us directly.
• Data Deletion: You can request the deletion of your personal information by contacting us. Please note that we may need to retain certain information for legal or administrative purposes.
7. Third-Party Links
• Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to read the privacy policies of any third-party websites you visit.
8. Changes to This Privacy Policy
• We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
9. Contact Us
• If you have any questions or concerns about this Privacy Policy, please contact us at psjjewels2729@gmail.com.
By using our website, you consent to the terms of this Privacy Policy.